Shipping Policy

This shipping policy defines where we deliver, what standard delivery costs, and the expected path from order processing to tracking.

U.S. Shipping Service

All U.S. orders receive complimentary standard delivery regardless of order value. Delivery is limited to U.S. destinations; orders addressed outside the United States cannot be fulfilled.

Preventing and Resolving Delivery Issues

Please verify the shipping destination at purchase; an address correction can only be attempted before the parcel leaves. Report a delayed, damaged, wrong, or incomplete delivery promptly and include the order reference for carrier or fulfillment review. Contact us promptly to cancel before the package ships, because a dispatched order must follow the Refund Policy process.

From Confirmation to Delivery

Allow 1–2 business days for processing once payment is accepted and the order enters fulfillment. The estimated carrier transit period is 4–6 business days once the order ships. Each dispatched order receives a tracking reference so its progress can be monitored.

Store Identity and Contact

Nalgene operates this storefront. Customer contact: Support@Nalgeuer.shop; telephone: 6192746359. Its full physical address, also used for approved returns, is 28 Juniper St, Smithfield, Utah, 84335, United States.