Refund Policy

This page sets out the practical steps and protections that apply when a customer needs a return, an exchange, or a refund.

Items Outside Voluntary Returns

The no-reason option excludes customized items, clearance and Final Sale purchases, gift cards, plus intimate or hygiene-sensitive goods once opened. An exclusion for a voluntary return never limits customer rights when the order is damaged, defective, wrong, or incomplete.

Return-Shipping Responsibility

We cover return postage for approved change-of-mind requests; customers should use the return method we authorize. If the delivery is damaged, defective, wrong, or incomplete, we bear all authorized return-postage costs and will arrange the remedy.

The 30-Day Window

For 30 days from delivery, customers may return an eligible item without stating a reason or ask us to arrange an exchange.

Repayment and Order Cancellation

Approved refunds return to the payment method used at checkout in 5–10 business days, although the financial institution controls when the credit becomes visible. Contact us promptly to cancel before the package ships, because a dispatched order must follow the Refund Policy process.

Store Identity and Contact

Nalgene operates this storefront. Customer contact: Support@Nalgeuer.shop; telephone: 6192746359. Its full physical address, also used for approved returns, is 28 Juniper St, Smithfield, Utah, 84335, United States.